A small business operations desk with calls, messages, and appointments organized for follow-up.

Lead capture and follow-up for local businesses

Missed calls, handled.

Switchboard helps small businesses reply faster when calls, forms, quote requests, and after-hours inquiries would otherwise slip through.

Recover missed leads Text-back and follow-up flows for calls, forms, and quote requests.
Human-reviewed Automation supports the business instead of pretending to replace it.
Simple monthly service 14-day pilot, then $149/month if the business keeps it.

Services

Clear follow-up systems for businesses that live by conversations.

Switchboard is for local service teams, appointment-based businesses, and owner-operated companies that lose revenue when a customer cannot reach someone quickly.

Switchboard Concierge

Helps with appointment intake, simple FAQs, booking nudges, and customer replies with oversight.

Switchboard Reviews

Supports review requests, reputation follow-up, and response drafting for approved replies.

Switchboard Ops

Organizes inboxes, reminders, summaries, CRM notes, and routine customer handoffs.

First paid offer

Lead Rescue turns missed moments into booked conversations.

When a customer calls after hours, submits a website form, or asks for a quote, Switchboard responds, gathers basic details, and sends the business a clean summary so the team can follow up.

What is included

  • Missed-call or after-hours text-back workflow
  • Website intake and quote request follow-up
  • Basic customer request summary sent to the business
  • Weekly lead summary and improvement notes
  • Human review points for sensitive or unclear replies

Who it is for

Built for small teams where one missed inquiry can matter.

Home services

Plumbers, HVAC companies, electricians, roofers, garage door repair, landscaping, and pest control.

Appointment businesses

Salons, med spas, barbershops, massage clinics, veterinary clinics, studios, and wellness offices.

Automotive services

Auto repair, tire shops, auto glass, detailing, and towing companies that depend on fast response.

How it works

A practical setup, not a complicated software rollout.

01

Map the missed leads

We review where inquiries are lost: phone calls, forms, after-hours requests, inboxes, and quote follow-ups.

02

Install the rescue flow

We set up a simple follow-up path, intake questions, routing, and approval points for the business.

03

Measure and improve

We track replies, summaries, saved inquiries, and weekly notes so the workflow gets sharper over time.

Pricing

Start with a small pilot, then continue monthly only if it helps.

Pilot

14-day Lead Rescue pilot

$0

A no-charge pilot for one business line, location, or lead source. The pilot is used to confirm whether the follow-up workflow saves useful inquiries.

  • Initial lead leakage review
  • Basic follow-up workflow plan
  • Pilot intake questions
  • Reply and summary test
Monthly service

Switchboard Lead Rescue

$149/month

Ongoing lead capture and follow-up support after the pilot. Customers can cancel before the next monthly billing period.

  • Missed-call or inquiry follow-up workflow
  • Basic routing and customer summaries
  • Weekly performance summary
  • Light monthly improvements
Custom

Additional locations or workflows

Quoted

Larger setups, multiple locations, CRM integrations, industry-specific compliance, and custom automations are scoped separately before work begins.

  • Multi-location routing
  • CRM or scheduling handoffs
  • Custom intake workflows
  • Additional approval and reporting needs

Customer terms

Plain terms for a service business relationship.

Fulfillment

Switchboard is a service. After a pilot request, we contact the business, review the requested workflow, and set up the agreed lead capture or follow-up process. Most starter setups are designed for a 7-day setup window after the required business details are provided.

Cancellation

Monthly service can be canceled before the next billing period by emailing customer support. Cancellation stops future billing; already completed monthly service periods are not automatically prorated.

Refunds

The 14-day pilot is free. For paid monthly service, refund requests are reviewed case by case. If a charge was made in error or service was not started, contact support within 7 days of the charge.

Privacy

Switchboard collects only the information needed to respond to a request, operate the service, and support the customer relationship. We avoid collecting sensitive personal details in starter workflows.

Contact

Request a Lead Rescue pilot.

Send the business name and website. We will reply with the first follow-up workflow we would install and the next step for a 14-day pilot.

Switchboard Operated by Appearances unLTD LLC Minneapolis/St. Paul, Minnesota luke@switchboardus.com